Legal document

Privacy Policy of bet55 — Your Data

Bet55 takes your personal data seriously. This policy clearly explains what we collect, why we collect it, how we protect it, and what rights you have as a data subject — all in full compliance with the LGPD.

Last updated: January 2026

How the bet55 Protects Your Data

Six concrete commitments from bet55 to protect the privacy of Brazilian users.

SSL Encryption on Everything

All communications between your device and bet55's servers are protected by 256-bit SSL encryption — the same standard used by digital banks like Nubank and Itaú. Your data is never transmitted in plain text.

Minimum Necessary Data

Bet55 collects only what is strictly necessary to create your account, process payments via Pix, and meet legal obligations. We do not collect data beyond what is required to provide the service.

No Data Selling

Your personal data is never sold to third parties. Full stop. bet55 does not monetize user information for external advertising purposes. What you share with us stays with us.

LGPD Compliance

Data processing at bet55 fully complies with Brazil's General Data Protection Law (Lei nº 13.709/2018). We have a designated Data Protection Officer (DPO) and ongoing internal compliance review processes in place.

You Control Your Data

As a data subject, you may request access, correction, portability, or deletion of your information at any time. bet55 responds to these requests within 15 business days, as required by the LGPD.

Communications Only with Consent

Bet55 only sends marketing communications by email or notification if you have given explicit consent. You can withdraw that consent at any time directly in your account dashboard or by contacting support.

This Privacy Policy describes how the bet55 ("we", "Platform") collects, uses, stores, shares, and protects the personal data of users who access or use the services available at bet55.express.

By creating an account or using any feature of bet55, you confirm that you have read and understood this policy. If you have any questions about any part of it, please contact our data protection officer at privacidade@bet55.express.

1. Data Controller

The controller responsible for processing personal data collected on the bet55 platform is the operating company of bet55.express, registered and operating in compliance with Brazilian legislation applicable to the entertainment and betting sector.

To exercise your rights as a data subject or for any privacy-related matter, the official channel is:

  • DPO Email: privacidade@bet55.express
  • General support: contato@bet55.express
  • Live chat: available 24 hours on the platform

DPO (Data Protection Officer): bet55 has a designated Data Protection Officer, as required by the LGPD for large-scale data operators. The DPO serves as the point of contact between bet55, data subjects, and the Autoridade Nacional de Proteção de Dados (ANPD).

2. Data We Collect

Bet55 collects personal data at different points during your interaction with the platform. Below are the main types of data and when they are collected:

Registration Data Full name, CPF, date of birth, email address, mobile number, and residential address.
Financial Data Pix key, card details (tokenized), deposit and withdrawal history, payment methods used.
Identity Documents National ID, driver's license, or passport, and proof of address — collected as part of the identity verification (KYC) process.
Usage Data Betting history, games accessed, market preferences, session duration, and platform interactions.
Technical Data IP address, device type, operating system, browser used, session identifiers, and cookies.
Communications Messages exchanged with support, emails sent to bet55, and live chat service records.

The bet55 does not collect data in sensitive categories such as ethnic origin, political opinions, health data, sexual orientation, or biometrics — unless expressly required by law and with the data subject's specific consent.

3. Purpose of Processing

Every piece of data collected by bet55 has a specific, defined purpose. We do not process data in a generic or unjustified manner. The main purposes are:

  • Account creation and management: verify identity, confirm legal age (18+), and keep registration details up to date;
  • Payment processing: process deposits and withdrawals via Pix, boleto bancário, credit/debit card, Mercado Pago, and PicPay securely;
  • Compliance with legal obligations: comply with LGPD requirements, the regulations of the Secretaria de Prêmios e Apostas (SPA), and anti-money laundering (AML) rules;
  • Fraud prevention and security: detect unauthorized access, multiple accounts, and the use of automated software (bots);
  • Platform improvement: analyze usage data in an aggregated and anonymized form to identify improvements to the user experience;
  • Operational communications: send registration confirmations, deposit and withdrawal notifications, security alerts, and terms updates;
  • Marketing (with consent only): send promotions and updates on betting for the Brasileirão, Libertadores, e-sports, and casino — only to users who have opted in to receive these communications.

5. Data Sharing

Bet55 does not sell users' personal data. Sharing with third parties occurs only in the following situations, all with a specific and justified purpose:

5.1 Service providers

We share data with companies that provide essential services for the platform to operate, always under contract requiring the same level of protection we apply internally. Examples include:

  • Payment processors (for processing Pix, boleto, and card payments);
  • Identity verification providers (for the KYC process);
  • Cloud infrastructure platforms (secure data storage);
  • Usage analytics tools (aggregated and anonymized data).

5.2 Legal obligations

Bet55 may share data with government authorities, regulators, or public security agencies when required by law, court order, or a legitimate request from a competent authority. In such cases, we will notify the user whenever legally permitted before sharing.

5.3 What we never do

  • We never sell your data to third parties for advertising purposes;
  • We never share data with companies unrelated to bet55's operations;
  • We never pass on financial data beyond what is necessary to process transactions.

6. Storage & Security

Bet55 user data is stored on protected servers with the following security measures in place:

  • Encryption in transit: 256-bit SSL/TLS encryption on all communications between your device and our servers;
  • Encryption at rest: sensitive data stored in encrypted format on servers;
  • Access control: only authorized employees with an operational need have access to personal data, always logged in audit trails;
  • Continuous monitoring: automated intrusion detection and anomaly monitoring systems operate around the clock to identify unauthorized access attempts;
  • Incident response plan: in the event of a data breach, bet55 will follow LGPD procedures, including notifying the ANPD and affected data subjects within the legally required timeframes.

Despite all the measures we have in place, no system is 100% immune to risk. We strongly recommend using a strong, unique password for your bet55 account and enabling two-step verification whenever it is available.

7. Data Retention

Bet55 retains personal data for as long as necessary to fulfill the purposes described in this policy. The retention criteria are:

  • Active account data: retained while the account is active and for up to 5 years after closure, for compliance and AML purposes as required by regulation;
  • Financial and transaction data: retained for 5 years in accordance with Brazilian tax and regulatory requirements;
  • Identity documents (KYC): retained for 5 years after account closure or for the period required by applicable regulations;
  • Access and security logs: retained for 6 months in accordance with the Marco Civil da Internet (Law No. 12.965/2014);
  • Support communications: retained for 2 years after the ticket is resolved;
  • Data collected on the basis of consent: retained until consent is withdrawn or for the specific period indicated at the time of collection.

Once the retention period has been fulfilled, data is anonymized or securely deleted, making it impossible to identify the data subject.

8. Cookies and Tracking Technologies

Bet55 uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. The types of cookies used are:

8.1 Essential cookies

Required for the platform's basic operation — such as keeping your session active while you browse, processing bets, and securing transactions. These cookies cannot be disabled without impairing your use of the platform.

8.2 Performance Cookies

These collect anonymous information about how users interact with the platform — which pages are visited most, how long users spend in each section, and what errors occur. This data is used solely to improve the experience and does not identify individual users.

8.3 Preference cookies

Store your usage preferences — such as language, favorite sport, or display settings — to personalize your experience on future visits.

8.4 Marketing cookies (with consent only)

Used to display relevant bet55 promotional content on other platforms, only for users who have given their consent. You can manage or withdraw this consent in your account settings.

To manage cookies, you can adjust your browser settings. Blocking essential cookies may affect platform functionality — such as keeping sessions active during a live bet on the Brasileirão or Libertadores.

9. Your Rights as a Data Subject (LGPD)

The Lei Geral de Proteção de Dados (LGPD — Law No. 13.709/2018) grants you, as a data subject, a set of rights that bet55 is committed to respecting and upholding. These rights are:

Right What this means in practice
Access Request a complete copy of all personal data bet55 holds about you.
Correction Update inaccurate, incomplete, or outdated data directly through the dashboard or by contacting support.
Anonymization or deletion Request that unnecessary data or data processed in non-compliance be anonymized or deleted.
Portability Receive your data in a structured format for use on another platform.
Information about sharing Find out which entities your data has been shared with.
Consent withdrawal Withdraw at any time any consent given for processing activities based on that legal ground.
Objection Object to processing carried out on the basis of legitimate interest where it disproportionately affects your rights.
Review of automated decisions Request human review of decisions made exclusively by algorithms that affect your interests.

To exercise any of these rights, submit a request to privacidade@bet55.express or access your account dashboard. bet55 will respond within 15 business days. For complex cases, this period may be extended by an additional 15 days, with a written explanation sent to the requester.

Some data cannot be deleted before the applicable legal retention period has elapsed — such as financial records and KYC documents required by regulation. In such cases, we will explain the reason and the expected deletion timeline.

10. Minors

Bet55's services are intended exclusively for users who are at least 18 years of age. bet55 does not intentionally collect personal data from anyone under 18.

The registration process includes date-of-birth verification and identity confirmation specifically to ensure that no minor can access the platform. Accounts created with data that indicates — or is later confirmed to indicate — that the holder is a minor are closed immediately, and the corresponding data is deleted in accordance with the procedures set out in this policy.

If you become aware that a minor has provided personal data to bet55, please contact privacidade@bet55.express so that immediate action can be taken.

11. International Data Transfer

Bet55 may use infrastructure providers or technical service partners with servers located outside Brazil. When this occurs, international data transfers are carried out only to countries with an adequate level of protection recognized by the ANPD, or through contractual safeguards equivalent to those required under the LGPD.

In all cases of international transfer, bet55 guarantees:

  • That the recipient is bound by contractual obligations of confidentiality and data protection equivalent to our own;
  • That data is transferred only for as long as necessary to provide the specific service;
  • That the data transferred is the minimum necessary for the purpose in question.

You can request information about specific international transfers involving your data by contacting the DPO at privacidade@bet55.express.

12. Changes to This Policy

Bet55 may update this Privacy Policy to reflect changes in data processing practices, new legal requirements, or improvements to protection processes. When changes are significant, users will be notified at least 7 days in advance by email and/or a prominent notice on the platform.

The most recent version of this policy will always be available at bet55.express/privacy-policy, with the date of the last update clearly shown at the top of the document. We recommend reviewing this policy periodically to stay informed about how your data is handled.

Continued use of the platform after an updated version of this policy takes effect constitutes acceptance of the new terms. If you disagree with the changes, you may request account closure and deletion of your data, subject to applicable legal limitations.

13. Contact the DPO

The bet55 Data Protection Officer (DPO) is the official point of contact for questions related to this policy, the processing of your data, and the exercise of your rights as a data subject. To get in touch:

  • DPO Email: privacidade@bet55.express
  • General support: contato@bet55.express
  • Live chat: available 24 hours on the platform

For requests related to exercising rights under the LGPD (access, correction, deletion, portability, etc.), please include the following information in your email to help us process your request faster:

  • Your full name and CPF registered with bet55;
  • The right you wish to exercise (for example: "I am requesting access to all personal data bet55 holds about me");
  • Your registered email address for identity confirmation.

Bet55 will respond to all requests within the legal deadline of 15 business days. For cases requiring more in-depth review, we will notify you of the extended timeframe and the reason for it. If you are not satisfied with our response, you may file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) at gov.br/anpd.

Related Documents

Questions about Privacy at bet55

The most common questions users have about how bet55 handles their personal data.

No. bet55 does not sell users' personal data to third parties and does not share information with external advertising companies. The only sharing that takes place is with service providers essential to the platform's operation — such as payment processors for Pix and boleto bancário transactions — and always under a contract requiring a level of protection equivalent to ours. Marketing communications from bet55 are sent only to users who have expressly consented to receive them, and you can withdraw that consent at any time in your account dashboard.

You can request the deletion of your personal data by sending an email to privacidade@bet55.express with your full name, registered CPF, and an explicit deletion request. bet55 will respond within 15 business days. Please note that some data cannot be deleted before the applicable legal retention period has been fulfilled — for example, financial records of deposits and withdrawals via Pix must be retained for 5 years under Brazilian tax and regulatory legislation. In such cases, we will inform you which data can be deleted immediately and which must be retained by legal obligation, along with the expected deletion date.

Identity verification — known as KYC (Know Your Customer) — is required under Brazil's betting industry regulations to confirm that each account belongs to a real person aged 18 or over, and to comply with anti-money laundering rules. Beyond the legal requirement, KYC also protects users directly: if someone attempts to open an account in your name, the verification process blocks unauthorized access. Collected documents are stored in encrypted form, accessed only by authorized staff, and retained for the minimum period required by law.

bet55 analyzes platform usage data for two main purposes: security (detecting suspicious behavior such as multiple accounts or bot usage) and responsible gambling (identifying patterns that may indicate problematic betting behavior, in order to trigger protective tools). In addition, aggregated and anonymized data is used to improve the platform — for example, identifying which Libertadores or Brasileirão markets are most in demand. bet55 does not use individual betting data to build external advertising profiles or to sell to third parties.

After account closure, bet55 retains your data for the mandatory legal retention periods — primarily financial records (5 years) and KYC documents (5 years). During this period, your data is kept in secure storage with restricted access, used solely to fulfill any legal or regulatory obligations. Once the retention period ends, the data is anonymized or securely deleted. If you would like to know exactly which data is retained and for how long after your account is closed, please send a request to the DPO at privacidade@bet55.express.

Clear Privacy, Platform Trusted

Bet55 keeps your data safe and delivers the best betting experience for Brazilian players. Free registration, minimum deposit of R$ 10.00 via Pix, and withdrawals processed in under 5 minutes.

+18 | Gamble responsibly | For Brazilian residents only | Data protected in accordance with the LGPD

Responsible Gambling — Tools Available at bet55

Beyond protecting your data, bet55 cares about your well-being. Tools available to all users, at no cost.

Deposit Limit

Set a daily, weekly, or monthly limit in your account dashboard.

Session Control

Automatic alerts to help you monitor how much time you spend betting.

Self-Exclusion

Temporary or permanent self-exclusion available at any time.

18+ Only

Rigorous identity verification at every registration. Minors are not granted access.

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